Shipping Policy

Every box is packed by hand at our facility in Naya Raipur, Chhattisgarh, and checked before it is sealed. This page covers how and when it reaches you.

Where we ship

We ship across India. We do not ship internationally at present. If a pincode is not serviceable by our courier partners, we will contact you and refund the order in full.

Dispatch and delivery times

• Dispatch: orders are dispatched within 2 to 4 working days of payment confirmation.
• Delivery: typically 3 to 7 working days after dispatch, depending on the destination. Metros are usually at the shorter end.
• Festive periods: around Diwali and other festivals, both windows can extend. We will tell you the realistic date before you order rather than after.
• Bulk and corporate orders follow the timeline agreed in your individual proposal, not this page.

Working days are Monday to Saturday, excluding public holidays. These are honest estimates, not guarantees — a courier delay, a weather event, or an incorrect address can push a delivery out, and we will keep you posted if that happens.

Shipping charges

Shipping charges, if any, are calculated at checkout and shown before you pay. There are no charges added after payment.

Tracking

You will receive a tracking link by email and WhatsApp once your order is dispatched. If you have not received it within four working days of ordering, message us and we will find out where it is.

Address accuracy

Please double-check the delivery address and phone number at checkout. We cannot redirect a shipment once it has been picked up. If a parcel is returned to us because the address was incomplete or nobody was reachable, we can re-ship it once the courier charges are covered.

Food items and shelf life

Our farm produce — ghee, cold-pressed oils, fresh-milled atta — is made in small batches and carries a best-before date on the pack. We dispatch the freshest batch available. If you are sending a hamper as a gift for a specific date, order with a little room to spare.

If something arrives damaged

Tell us within 48 hours of delivery, with photographs of the outer packaging and the affected items, and we will replace it or refund it. Keep the packaging until we have sorted it out — the courier needs it to process a claim. Full details are on our cancellations and refunds page.

Contact

Questions about a shipment? Email hello@sutragifting.com or message us on WhatsApp at +91 88900 61469. We reply on working days, usually the same day.

Sutra Gifting, I-4/43, Sector 5, Industrial Area, Naya Raipur, Chhattisgarh, India.